Emergency Access Kit

If you forget your password, your Emergency Access Kit allows you to access your account and reset your password

If you forget your password, your Emergency Access Kit allows you to access your account and reset your password. Your Emergency Access Kit is unique to your Clinnect account, and each user has their own Emergency Access Kit. This kit is comprised of a grid of 24 words. The location of each word in the grid is incredibly important, as you will be required to input all 24 words in their grid position to reset your password.

This is a question we get a lot, and it comes down to the fact that other sites have access to your account to do this, we at Clinnect know that patient information is too important to allow us access. We use encryption so patient information can only be seen by those who are a member of the sending or receiving practice for each referral. Even staff at Clinnect with access to our database cannot view this data. As a user, you are able to see patient information because your password can decrypt the encrypted data (i.e. take a long string of numbers and letters and turn it into readable patient details).

If you lose your password, there is no way to decrypt the patient information anymore. Therefore, the Emergency Access Kit acts as a backup password that can decrypt the patient data. When you input the Emergency Access Kit and reset your password, the Emergency Access Kit can enable your new password to decrypt patient information.

No, the Emergency Access Kit is different than two-factor authentication (2FA). Two factor authentication is simply ensuring you are who you say you are, and is typically used as part of the login process.

The Emergency Access Kit is only necessary when you are resetting your password. Its purpose is technical, to ensure that the patient data is not accessible by anyone else.

As the final step in the sign up process, you will be presented with an Emergency Access Kit, an example is shown below. You are asked to print or save this Kit and put it somewhere safe. This is very important because this Kit will be necessary should you need to reset your password.

If you were unable to print this during the sign up, you are able to do so from your Settings. To find out how, follow the instructions shown below in “How do I access my current Emergency Access Kit.”

To access your current Emergency Access Kit, sign in to your Clinnect account and follow the steps below:

  1. On the left hand side of the page, click Settings.
  2. On the right hand side of the page, click Emergency Access Kit.
  3. You will now be shown your Emergency Access Kit.
    There are a couple actions you can take to access your kit. You can either (a) reveal your current words or (b) print your Emergency Access Kit.
    1. To view your current Emergency Access Kit, click Reveal Words. You will be asked to confirm your password.
    2. To print your current Emergency Access Kit, click Print Emergency Access Kit. If you have not already revealed your words, you will be asked to input your password.

If you are worried that your Emergency Access Kit was seen by someone else (compromised) then we recommend you generate a new Emergency Access Kit by following the steps below:

  1. On the left hand side of the page, click Settings.
  2. On the right hand side of the page, click Emergency Access Kit.
  3. You will now be shown your Emergency Access Kit. Click the Generate New Kit button.
  4. You will be required to confirm your password.
  5. You will be asked if you are prepared to print your new words, as continuing will invalidate your previous Emergency Access Kit. If you are ready to print, click Yes, I am ready.
  6. Congratulations, you have successfully generated a new Emergency Access Kit and should print it immediately by clicking Print Emergency Access Kit!

To reset your password follow the steps below:

  1. On the login screen, click Forgot your password?
  2. On the shown screen, enter the email for your account, then click Continue.
  3. You will be instructed to check your email for a link to reset your password.
  4. Click the link in your email to reset your password.
  5. Enter the words from your Emergency Access Kit, placing each word in the same grid position as in your saved Emergency Access Kit.
  6. When you have completed inputting all of your words, click Continue.
  7. You will now be able to create a new password.
  8. To finalize your new password, click Continue and you will be logged in to your account! You have successfully used your Emergency Access Kit to recover your account and kept all your patient information safe in the process!